As we embrace the season of giving and receiving, and reflect upon the year's end, our session in December focuses on the intrinsic value of coaching. "The Gifts of Coaching" is not just about tangible outcomes but also about understanding and appreciating our profound impact on our clients. This session is designed to align with the spirit of the season, emphasizing reflection, gratitude, and recognition of the value we deliver in our coaching roles.
PROGRAM OVERVIEW:
Overview of Customer Experience and Value: We will delve into the seven behaviors we seek from our clients and how we can foster an environment conducive to these behaviors. Understanding what clients value most can often be best discerned by continually co-creating that goal.
Panel Discussion: This panel includes clients themselves, offering a unique perspective into the client-coach dynamic.
Breakout Sessions: Participants will engage in smaller groups to discuss practical strategies and personal experiences in delivering value. These sessions aim to foster a deeper understanding of how we can gauge the impact and effectiveness of our coaching services.
This session is a reflection of our professional journey and a celebration of the value we have created throughout the year. As we step into the new year, let us carry these insights forward, continually striving to enhance the value we provide to our clients and the broader community.
Session goals
To explore and identify the seven key behaviors we seek from our clients as we deliver value to them and their experience
Recognition of us as a provider of diverse services and opportunities
Consideration for all relevant opportunities
Recommendations and referrals to expand our reach
Preference in selecting us for future opportunities
Utilization of our expertise as a resource for information
A gradual increase in investment, whether in terms of time, trust, or additional opportunity
Mutually beneficial fiscal relationship
Martha Kesler
Martha is an Executive Coach and Organization Development Practitioner who helps others identify possibility, align to their values and ignite the passion to propel forward. She co-chairs the TCC Programming Committee, and she is on the TCC Board.